VEGAN - UPCYCLED - SUSTAINABLE - FAIR TRADE

FAQ's

What is your return policy?

If for any reason you are unhappy with your purchase, we will offer you a replacement item or a refund. There is no need to return the original item. Its that simple! In the unlikely event just let us know via email at info@recyclecreative.com 

 

Product Warranty?

We want you to have peace of mind and offer a 12 month warranty on all of our products purchased through the website. This is in consideration of normal wear and tear and does not apply for uses that the products were not designed for. Should you have a genuine issue with a product please get in touch. We are happy to replace it or offer a refund at no cost to you.

 

Shipping?

All orders are shipped from AUSTRALIA on the same or next BUSINESS day.

Australian orders include tracking and are sent via Australia Post Parcel Post for reliable delivery in 2-8 BUSINESS days. Express Post delivery is also available for Australian customers and takes 1-2 BUSINESS days for most destinations within Australia.

International orders under 2 kg include tracking, and are posted using Australia Post's Standard International Post service. Estimated delivery time is 6 BUSINESS days to most metropolitan areas of major cities

International Orders over 2kg are posted by Air Mail. Estimated delivery is 3-10 BUSINESS days and does not include tracking.

 

Will my purchase look the same as the one in the picture?

The reclaimed materials we use are not completely uniform in appearance. Truck inner tubes, for example can have different markings including tyre pattern and the manufacturer's branding. In this regard every product is unique and we believe that this adds to the aesthetic appeal of our products. If you wish, we can send you a picture of your item prior to dispatch. Just contact us beforehand. 

 

How do I care for my item?

All products are best cleaned using a soft cloth damped with water. Inner tube products can be cleaned with a rubber cleaner such as a tyre care product. White vinyl such as is found on the edging and handles of some products can be cleaned with a soft cloth and a small amount of methylated spirits.

From experience we have found that inner tube looks better and better with use. The black rubber shines up and this really adds character to the products.

 

How is my purchase packed?

Most purchases are packed in 100% recyclable postal satchels. We sometimes wrap larger products first to minimize size and for this we may use a strip of reclaimed inner tube. Each product is presented with a strip of GreenWrap, a 100% recyclable craft wrap, and an information card printed on recycled paper.